Frequently Asked Questions

What products do you offer?

At Scentbar, we currently offer men’s fragrance products through our online store.Each product page includes clear images, size information, fragrance type, price, and other relevant product details to help customers review the available item before purchase.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, and Visa.

How long does shipping take?

Orders are processed within 1–4 business days and delivered within 3–5 business days via UPS within Canada. For orders from CAD $0.01 to CAD $98.99, the shipping cost is CAD $12.99. Orders of CAD $99.00 or more qualify for free shipping.

Do you offer international shipping?

No, We only ship to Canada now.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in Canada may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Do you charge restocking fees?

Yes, Scentbar charges a 20% restocking fee on eligible returned items.

How long do refunds take?

Once your return is received and approved, refunds are processed within 7 business days. Refunds are always issued back to the original payment method used at checkout.