Refund policy

30 Days Easy Free Returns

At https://thescentbar.ca/, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.

Return Policy Details:

  • Return Period: You can return items within 30 days of receiving your order.
  • Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
  • Restocking Fee: A 20% restocking fee will be deducted from the refund amount for eligible returned items.

How to Return an Item:

  1. Contact Customer Service: Email us at info@thescentbar.ca to initiate your return. Please include your order number and reason for return.
  2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
  3. Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
  4. Shipping Label: We will send you a prepaid return label. Print it and attach it to the package.
  5. Send the Package: Drop off the package at the nearest shipping point as specified in the return instructions.

Refund Process:

  • Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.

  • Restocking Fee: A 20% restocking fee will be deducted from the eligible refund amount.

  • Refund: After approval, we will process your refund. It may take up to 7 business days for the amount to appear in your original payment method, depending on your bank or payment provider.

Exchanges:

Feel free to contact us via email or phone to discuss any issues with your product. We’ll do our best to find a suitable solution together.

Non-Returnable Items:

Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.

Customer Service:

Address: 4429 Boulevard Saint-Martin Ouest, Laval Quebec H7T 1C6, Canada

Phone: +1 (450) 505-6026

Email: info@thescentbar.ca

Customer Support Hours

Monday – Friday: 10:00 – 16:00
Saturday & Sunday: Closed

Time Zone: (GMT-05:00) Eastern Standard Time (Toronto)
Response Time: We respond within one business day