Refund policy

Your complete satisfaction is very important to us. Please review our Return and Refund Policy carefully before initiating a return. Certain item(s) may be returned for a refund within 30 days from date of delivery and accompanied with an approved Return Merchandise Authorization (RMA) number. You may return most items in their original packaging, unopened and unused within 30 days of delivery for a refund. In addition to the RMA number, all returns must be accompanied by a copy of the packing slip and all original components. When emailing our customer service team, please have your order number available to allow us to better serve you. 

 

RETURN POLICY

Please Note: Fragrances and beauty products are non-returnable.

In order to be eligible for a return, please follow the Return Policy below:

Product images are for illustrative purposes only.

We accept returns within 30 days of delivery, subject to the following conditions:

All product returns must be in unopened, unused and in original packaging. 

Items must be in a resalable condition.

All original components and accessories that come with the item must be included in the return.

A Return Merchandise Authorization (RMA) number is required for all returns.

Returns must include the order number or invoice.

Orders returned after 30 days from delivery date are not eligible for a refund.

Restocking Fee: Please note that a 20% Restocking Fee will be applied to all returns in below instances.

Any products that have been opened or used will be refunded less a 20% restocking fee.

Any package that is refused, unclaimed or undeliverable due to insufficient address is also subject to 20% restocking fee.

Any order return that included Free Shipping will also be subject to 20% restocking fee.

We require pictures of damaged or defective goods in order to issue a return/refund.

* All beauty products including perfumes, colognes, hair colors, hair treatments, styling and barber tools are final sale and non-refundable.

** Please include a copy of your order invoice or order number in your returning package.

 

RETURN INSTRUCTIONS

If you wish to return an item to Scentbar, please follow the instructions below within 30 days of purchase.

• Please click here to register Scentbar returns using our returns service. Enter your order number and email. Your order number starts with SB and can be found within your account. Please note the order number needs to be entered without any letter at the end. Please click here to retrieve your order number.
• Pack the item(s) securely in the original product packaging, if possible. All items must be returned in unopened, unused and salable condition to ensure that you receive credit. Before sending your return shipment, please remove all extra labels from the outside of the package.
• Please include your original receipt with your order number, reason for return, billing name, and address with the item(s).
• Send the return package to the following address (you can use the label provided on the front of your receipt):

Scentbar
4429 Saint-Martin W Blvd
Laval QC H7T 1C6 Canada

• Package should be shipped prepaid through a traceable method like UPS or Canada Post. Please note: Shipping and Handling costs, gift box costs and other charges are non-refundable.
• Please note that a Prepaid Return Label is only provided when it is a company error or product defect.

 

REFUND PROCESSING

Refunds will be processed within 5-7 business days after we receive and inspect your return.

Refunds will be issued to your original payment method.

You will receive an email confirmation once your refund has been processed.

CUSTOMER INQUIRIES

For more information about the returns and exchanges policy, please email our Customer Care Team. Our representatives will gladly assist you by answering to all your questions and inquiries. 

You may contact us by email or by phone and we will reply to you as soon as possible.

Email: info@thescentbar.ca

Telephone: 1-866-323-1127