Privacy policy
Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy.
When accessing the https://www.thescentbar.ca website, SCENTBAR Inc. will learn certain information about you during your visit.
Similar to other commercial websites, our website utilizes a standard technology called ‘cookies’ (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
SSL Security
SSL is the popular security protocol that allows you to secure transactions over the internet by validating SSL security certificates.
SSL certificates are small snippets of data associated with a site that indicates that the site has implemented the SSL security feature. SSL stands for Secure Socket Layer, a security protocol that defines an encryption standard using the public / private key mechanism.
The SSL certificate acts as the website’s public key and validates its identity and information to authenticate it to be a valid site. The private key is kept safe and secure, while any device or API request trying to access the site will have to reference the public key to verify the site’s identity. SSL certificates are issued by valid Certificate Authorities (CA) only.
Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information during transmission. SSL certificates validate our website's identity and encrypt data.
When you see "https://" in your browser's address bar and a padlock icon, your connection is secure.
Use of Cookies
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
How We Use Cookies:
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To enable website functionality (shopping cart, checkout)
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To remember your preferences
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To analyze how visitors use our site
Currency Conversion: By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion purposes. The selected currency is stored in a session cookie that is automatically removed when you close your browser.
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
SCENTBAR Inc. will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Information We Collect
We collect the following types of personal information:
Information You Provide:
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Full name
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Email address
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Shipping address (within Canada only)
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Billing address
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Phone number
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Payment information
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Order history
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Account credentials
Information Collected Automatically:
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IP address
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Browser type and device information
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Pages visited and time spent on our site
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Websites visited before and after ours
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Date and time of visits
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Cookie data
How We Use Your Information
We use your personal information for the following purposes:
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To process, fulfill, and ship your orders within Canada
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To process payments and prevent fraud
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To respond to your inquiries and provide customer support
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To send order confirmations, shipping notifications, and delivery updates
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To create and manage your customer account
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To send promotional emails about new products and special offers (with your consent)
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To analyze website usage and improve our services
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To comply with applicable Canadian laws and regulations
Shipping Information
We currently ship only within Canada.
All orders are shipped to Canadian addresses only. We do not currently offer international shipping. By placing an order, you confirm that your shipping address is located within Canada.
How We Share Your Information
We do not sell, rent, or lease your personal information to third parties. However, we share your information with trusted service providers who help us operate our business:
Third-Party Service Providers:
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Payment Processors: We use Shopify Payments to process payments securely. We do not store your complete credit card information. Our payment processor is PCI-DSS compliant and uses encryption to protect your payment data.
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Shipping Carriers: We share your name, address, and phone number with Canada Post, UPS, and other Canadian shipping carriers to deliver your orders within Canada.
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Email Service Providers: We use email service providers to send order confirmations, shipping updates, and marketing communications.
These third parties are contractually obligated to keep your information secure and use it only for the purposes we specify.
Legal Disclosures:
We may disclose your information when required by law, including:
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In response to court orders, subpoenas, or legal processes
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To protect our legal rights and property
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To prevent fraud or illegal activity
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To protect the safety of our customers or the public
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
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Account and Order Information: Retained for 7 years after your last purchase for accounting, tax, and legal compliance purposes in accordance with Canadian regulations
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Marketing Data: Retained until you unsubscribe or request deletion
You may request deletion of your data at any time by contacting us, subject to legal retention requirements.
Your Privacy Rights
You have the following rights regarding your personal information:
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Access: Request a copy of the personal information we hold about you
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Correction: Request correction of inaccurate or incomplete information
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Deletion: Request deletion of your personal information (subject to legal obligations)
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Opt-Out: Unsubscribe from marketing communications at any time
To Exercise Your Rights: Contact us at info@thescentbar.ca or call 1-866-323-1127. We will respond to your request within 30 days.
Marketing Communications and Opt-Out
With your consent, we may send you marketing emails about new products, special offers, and promotions.
You can opt-out at any time by:
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Clicking the "unsubscribe" link at the bottom of any marketing email
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Contacting us at info@thescentbar.ca
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Calling us at 1-866-323-1127
Please note that even if you opt-out of marketing emails, we will still send you transactional emails related to your orders.
Email Policies
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.
We will use your e-mail address solely to provide timely information about SCENTBAR Inc.
We will maintain the information you send via e-mail in accordance with applicable federal law.
Intellectual Property Rights
All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of SCENTBAR Inc. or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from SCENTBAR Inc.
You must not:
- Republish material from our website without prior written consent.
- Sell or rent material from our website.
- Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
- Redistribute any content from our website, including onto another website.
Acceptable Use
You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.
You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.
Policy Changes
We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
We reserve the right to amend this privacy policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy.
If we make material changes that affect how we use your personal information, we will notify you by email (if provided) or by posting a prominent notice on our website.
Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or how we handle your personal information, please contact us:
SCENTBAR Inc.
4429 Saint-Martin W Blvd
Laval H7T 1C6 QC Canada
Email: info@thescentbar.ca
Telephone: 1-866-323-1127

